Privacy Policy

1. Introduction

CiTec AI ("CiTec," "we," "us," or "our") operates the AI-powered brand visibility monitoring and analytics platform available at https://www.citec.ai (the "Service"). This Privacy Policy explains what personal information we collect, how we use it, who we share it with, and what rights you have regarding your data.

By using our Service, you agree to the collection and use of information in accordance with this policy. If you do not agree with any part of this policy, please do not use our Service.

2. Information We Collect

We collect the following categories of personal information:

• Account Information: When you register for an account, we collect your name, email address, company name, and job title.
• Payment Information: We collect your billing address for subscription management purposes. Payment card data is processed directly and exclusively by Stripe, Inc. — CiTec AI does not store, transmit, or have access to your full payment card details. See Section 3 below.
• Usage Data: We collect information about how you interact with our platform, including pages visited, features used, and AI query history generated through your use of the Service.
• Technical Data: We automatically collect your IP address, browser type and version, device information, operating system, and data collected through cookies and similar tracking technologies.

3. Payment Processing via Stripe

All payment transactions on our platform are processed by Stripe, Inc., a third-party payment processor. Payment card information is processed directly by Stripe, Inc. CiTec AI does not store, transmit, or have access to your full payment card details.

Stripe's handling of your payment data is governed by Stripe's own Privacy Policy, which you can review at https://stripe.com/privacy.

As part of Stripe's fraud prevention and security measures, Stripe may use cookies and tracking scripts (including Stripe.js) when you interact with our checkout and billing pages. These scripts are operated by Stripe and subject to Stripe's policies.

4. How We Use Your Information

We use the personal information we collect for the following purposes:

• To provide, maintain, and improve our Service
• To process payments and manage your subscription
• To send billing notifications, renewal reminders, and receipts
• To provide customer support and respond to your inquiries
• To conduct analytics and drive product improvement
• To detect and prevent fraudulent or unauthorized activity
• To comply with legal obligations

5. Data Sharing

We do not sell your personal data to third parties. We may share your information with the following service providers who assist us in operating our platform:

• Stripe, Inc. — Payment processing, subscription billing, and fraud prevention
• HubSpot — Customer relationship management (CRM) and marketing communications, where applicable

These third parties are contractually obligated to process your data only as directed by us and in accordance with applicable privacy laws.

We may also disclose your information if required by law, court order, or to protect the rights, property, or safety of CiTec AI, our users, or the public.

6. Cookies and Tracking

We use cookies and similar technologies for session management, user preference storage, and analytics. Specifically:

• Session cookies are used to keep you logged in during your visit.
• Preference cookies remember your settings and configuration choices.
• Analytics cookies help us understand how visitors interact with our site.

Third-party scripts we use — including Stripe.js (for payment processing) and Google Analytics / Google Tag Manager (for analytics) — may also set their own cookies on your device. These are governed respectively by Stripe's and Google's privacy policies. You can control cookie behavior through your browser settings, though disabling certain cookies may affect Service functionality.

7. Data Retention

We retain your personal data for the following periods:

• Account data is retained for the duration of your active subscription plus 12 months following cancellation or account closure.
• Billing and financial records are retained for 7 years to comply with applicable legal and tax obligations.

After these periods, data is securely deleted or anonymized.

8. Your Privacy Rights

You have the right to access, correct, or request deletion of your personal data at any time. To exercise these rights, contact us at privacy@citec.ai.

California Residents (CCPA): If you are a California resident, you have the right to know what personal information we collect about you, to request deletion of that information, and to opt out of any sale of your personal information. CiTec AI does not sell personal information. To submit a CCPA request, contact privacy@citec.ai.

EU and UK Residents (GDPR): If you are located in the European Union or United Kingdom, you have the rights of access, rectification, erasure ("right to be forgotten"), restriction of processing, data portability, and the right to object to processing, as provided by applicable law. To submit a GDPR request, contact privacy@citec.ai.

We will respond to all verifiable privacy rights requests within the timeframes required by applicable law.

9. Security

We take reasonable administrative, technical, and physical measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. Data transmitted between your browser and our servers is encrypted using TLS (Transport Layer Security). Payment data is secured via Stripe's PCI-DSS compliant infrastructure.

No method of transmission over the internet or electronic storage is completely secure. While we strive to use commercially acceptable means to protect your data, we cannot guarantee absolute security.

10. Changes to This Policy

We may update this Privacy Policy from time to time. When we make material changes, we will update the "Last Updated" date at the top of this page and, where appropriate, notify you by email or through the Service. Your continued use of the Service after any changes constitutes your acceptance of the revised policy.

We encourage you to review this policy periodically.

11. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

CiTec AI
Email: privacy@citec.ai
Website: https://www.citec.ai